01Who we are
This website is run by Vital Roofing & Building, a roofing company based in Cork, Ireland. In this policy, "we", "us" and "our" mean Vital Roofing & Building.
We are the data controller for the personal information we collect through this website and when you contact us. If you have any questions about this policy or how we use your information, contact us:
- Email: vitalroofingandbuilding@gmail.com
- Phone: (085) 234 5887
02Information we collect
We only collect the information we need to respond to you and carry out work on your property.
- Information you give us: your name, phone number, email address, property address and any details or photos you send about your roof when you fill in our quote form, call, email or message us.
- Job information: details of the work we quote for or carry out, photos of your roof taken during inspections, quotes, invoices and payment records.
- Website information: basic technical data such as your IP address, browser type and pages visited, collected through cookies where you have given consent. See our Cookie Policy for details.
03How we use your information
We use your information to:
- reply to your enquiry and arrange a roof inspection or visit
- prepare and send quotes
- carry out, manage and guarantee the work
- send invoices and keep financial records
- handle any questions, complaints or guarantee claims
- keep our website working properly and secure
We will never sell your information or use it for marketing without your permission.
04Our legal basis
Under the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988 to 2018, we rely on the following legal bases:
- Contract: when we need your details to give you a quote or carry out work you have asked for.
- Legal obligation: when we must keep records for tax and accounting purposes.
- Legitimate interests: to respond to enquiries, protect our business and keep our website secure.
- Consent: for non-essential cookies. You can withdraw consent at any time.
06Third-party services on this website
- Google reviews: our reviews are displayed from Google. Viewing them may let Google collect data about your visit.
- Google Maps: maps on our website are provided by Google and may set cookies once you have given consent.
- Contact form: messages you send through our quote form are stored securely on our website and emailed to us.
These services have their own privacy policies, which explain how they use your information.
07How long we keep it
- Enquiries that do not go ahead: up to 12 months, then deleted.
- Customer and job records: 6 years after the work is completed, as required for tax purposes, or longer where needed for a guarantee period.
- Cookie data: as set out in our Cookie Policy.
08Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information, where we do not need to keep it by law
- object to or restrict how we use your information
- ask for your information in a portable format
- withdraw consent at any time, where we rely on consent
To use any of these rights, email vitalroofingandbuilding@gmail.com. We will reply within one month.
09Keeping your information safe
We take reasonable steps to protect your information, including a secure (HTTPS) website, password-protected devices and accounts, and limiting access to people who need it to do their job.
10Making a complaint
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Data Protection Commission, Ireland's data protection authority, at www.dataprotection.ie.
11Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.